Welcome to our Terms & Conditions.
Here we’ll explain our rights and responsibilities in addition to yours, so we’re both covered.
Don’t worry, it’s nothing too daunting – just the essentials that help make our partnership as smooth and successful as possible.
Knowled.gg is an online school that offers weekly live lessons and courses for a variety of GCSE subjects.
So how do you go about using our services?
You can use our service instantly once you purchase a service from us. All purchases
All the terms & conditions mentioned throughout this document is applied to you, the client once you’ve purchased a service from us, unless expressly stated otherwise.
It’s assumed that you have accepted our Terms & Conditions once you purchase from us and use our platform for your child’s education.
These terms and conditions are legally binding. You should read them fully before agreeing. If you don’t want to be bound by these terms, you should not purchase or cancel our services.
NOTE: These terms and conditions are subject to change, and any new terms or conditions which are now placed on this page replace any previous versions.
Registration
You’re required to provide us with your real contact details when registering on our platform. This is needed to help us communicate with you easily and effectively.
We will only use these to contact you with regards to your child’s tuition and will never pass them on to someone else unless you request for us to do so or where we are required by law.
By registering you agree to these Terms and Service which allow us to store your data under the Data Protection Act 2018.
You can read more about data protection & our Privacy Policy here.
Payment
As you do at most shops, it’s expected that you pay for any product or service in advance, otherwise you won’t have access to our education resources.
Payment is usually charged monthly, unless expressly stated otherwise (this can be found in the product title or description.)
Your payment will be processed securely using through our platform. You’ll be notified in advance for each payment you make for the product/service you’ve purchased.
Your child is expected to attend all weekly lessons you’ve purchased unless they’ve been informed otherwise that the lesson isn’t running. In which you’d would be compensated for those missed lessons.
Lateness
We get it, sometimes you can be a bit late, we’ve all been there. However, it i expected that your child on time to their lesson.
All our lessons are 50 minutes long – we’re unable to add additional time to the lesson if your child runs late or refund you the time they missed.
If the whole lesson is missed you will not be able to request another lesson.
To tackle this issue all lessons will be documented in our resource library, so your child is never left behind. However your child will not able to have access to their tutor at that time as they might be teaching another lesson.
Cancellations
We might not be working out for you at the moment and that’s okay.
You can cancel your subscription at any time. To make it fair for you, we also provide prorated refunds based on the remaining duration of your subscription period.
However, if you’re looking to cancel on a lesson, you must inform us a week in advance so we can find an appropriate alternative to the missed sessions.
Refunds
We offer a satisfaction-guaranteed trial period. If you decide the Mastery Suite isn’t the right fit for your child, you can cancel within this period for a full refund.
We offer a 7 day hassle-free money back guarantee, so you can give our services a taste to see if your child enjoys it.
Once it falls outside the 7 day window, we will not be able to give you a full refund, but we will be able to provide prorated refunds depending on the duration remaining of your subscription.
Termination
Your goodbye doesn’t need to be forever, you can always come back.
If your finding that Knowled.gg isn’t the right match for your child at the moment that okay, you can easily terminate your contract with us.
Once you’ve terminated your contract with us we will be able to provide prorated refunds depending on the duration remaining of your subscription as mentioned “Cancellations” and “Refunds“.
Behaviour
Behaviour and safety of your child is our top priority, in addition to their education of course.
All children and tutors are expected to adhere to appropriate behaviour. Bullying and abuse, etc will not be tolerated at all and can be a cause to an immediate termination of your contract without a refund.
To read more about your child’s safety and behaviour you can read more in our Safeguarding Policy.
We have a long list of responsibilities that we owe you.
So let’s go through them together so you know exactly what to expect from us.
Ready? Let’s go…
To maintain a functioning website, including communication systems and a booking platform. However, we cannot guarantee that the website will always be available, or that it will always work, but we will try to have it up and running at all times.
Every now and again, the website might need to be taken offline for maintenance purposes which we will notify you before that happens so you’re always kept in the loop.
To provide a safe and secure platform for your child to join their group lessons and courses.
To do complete background checks of all tutors we hire to make sure that they are safe to teach your child.
To communicate new bookings, confirmation of bookings, reminders and cancellations to both the students/parents and tutors via one of the following – the website, email or a messaging platform.
To ensure student personal growth (we cannot promise specific grades or qualifications as mentioned later in “Your Child’s Progress“.
To ensure your complaints and concerns are considered promptly and in accordance with our Terms and Conditions, Safeguarding and Privacy Policy.
To ensure that any failed payments are processed promptly and in accordance with these terms and conditions.
To take reasonable measures to ensure your personal data is secured properly and not shared without your consent or required by law.
To monitor posting made on the website and messages between your child, other clients and tutors to ensure that nothing inappropriate is being sent.
To ensure enforcement of our Safeguarding Policy.
We promise to put 110% effort into your child, but we can only do so much.
There are many factors that contribute to their grades including…
Other factors are difficult to quantify such as…
In addition to outside factors like…
All of which can play a massive part in their final grades and outcomes.
While we can guarantee that your child will progress with us as an individual, we can’t guarantee specific grades or qualifications.
Since you’re in a contract with us, we don’t allow you to make private arrangements with our tutors outside our platform.
If you do breach these terms, your subscription will be terminated and may result in legal action.
Your personal data is… Well personal, we understand that you’d want to keep it that way.
That’s why we adhere to data protection regulations and secure your data at all times.
At any time you have the right to ask for a copy of your personal data that we have stored.
If this is something that takes your interest, you can read more in our Privacy Policy.
All our live lessons are recored mainly for monitoring and training purposes, however they also have another reason that’ll benefit your child.
If your child does happen to miss a live lesson, they’ll be able to access it through our Resource Library so they can catch up and be ready for next week.
If you don’t want your child to be recorded, you must let us know in advance in writing so we can use an alternative solution for other children who may have missed that lesson.
Your child’s work is amazing or a role model and sometimes we’d like to use them to inspire others. If we would like to use your child’s image it’s assumed we have your permission unless you’ve told us in advance that you don’t want that.
All the content provided by us, including course materials, live lessons, etc are all protected by intellectual property laws and is for your child’s personal, non-commercial use only.
Times change, so can our offers – sometimes when we add even more value to an existing offer the price is subject to chance.
We also may modify or discontinue certain service’s for any reason we provide.
However, when any of these changes do happen you will be notified before the chance occurs.
Disclaimer of Warranties
Limitation of Liability
Your Acknowledgment & Responsibility
Third-Party Links and Content
Since we’re a UK based company – we (including our policies) are governed by the laws of England and Wales.
The same way our services and prices are subject to change, so are our Terms & Conditions.
Hence it is advised that you come back every so often to revisit these Terms & Conditions.
And with that our Terms & Conditions come to an end.
If you have any questions or concerns regarding our Terms & Conditions, we’re happy to hear them.
Please email us at support@knowled.gg and our support team will be able to have an open discussion with you.
We understand that your privacy is important, that’s why we care about how your personal data is being used. We’re happy to be completely transparent with you because we respect each visitor’s privacy.
We only collect standard data that will enhance your experience with us, all of which that follows and complies with the Data Protection Act 2018 and GDPR.
We welcome you to read our Privacy Policy carefully to make sure you’ve completely understood it. We also recommend you come back every so often to catch up on our policy as it is subject to change.
Your acceptance of our Privacy Policy is assumed when you use our website. If you do not accept and agree with this Privacy Policy, we’d advise that you should not use our website as you won’t be protected by our policy.
We are a leading online GCSE education provider. We are dedicated to providing you and your child with a world-class, personalized educational experience. Our services are designed to meet all your expectations; we are under constant development to make sure everything we provide levels up your child’s academic and personal growth while giving you peace of mind.
This Privacy Policy covers you on all Knowled.gg platforms. However, our website may contain links to external web pages, and we won’t have any control over how they may collect, store, or use your data. It’d be good to read their Privacy Policy as you have with us to make sure they do not use your data in a malicious manner.
Depending on the various sections of our website, your data will be collected and used differently.
Let’s go into each type of data and explain how it may be used.
We wouldn’t usually share your information, however in positions where your information may need to be shared without your consent, the person with your data (either us or a tutor) must need a good enough reason to do so, for example – sharing the information will enhance the safety of your child. When decisions are made to share or withhold information, practitioners should record who has been given the information and why.
You can read more on data and safeguarding here.
First off, as we’ve mentioned we don’t store your data without reason, nor do we hold it for longer than necessary. Your data will only be held in the UK on our secure servers and will be governed by laws of England and Wales.
If we do begin to store data outside the UK, we will take reasonable steps to prioritise the security of your data.
Long story short, no your data doesn’t need to be shared.
However, we may need to share it as previously mentioned when we have a good reason to do so, like enhancing the safety of your child or any other reason required by law.
Another reason why we may need to share your data is if we have a contract with a third party who may need your personal data for the same reason we do (or whatever reason they may have). Before we do that, we will notify all users prior to this engagement.
Yup, you have the full right to ask for a copy of all the data we have stored about you. If this is something that you’d like to get your hands on, send us an email at support@knowled.gg.
You’ve probably heard about these a lot but might not fully understand. These aren’t the same cookies Granny used to make, but these cookies are the digital kind. They are what helps you experience Knowled.gg as Knowled.gg.
So what do they do & how do they actually work?
Cookies are simply small text files that are placed on your device that holds all your info, like your username and password. They onto that information so the next time you visit our website, you aren’t fumbling around trying to remember your password – you get signed in right away.
They aren’t something to be afraid of – they just help elevate your experience with us by making everything a little more convenient for you.
Why do we use them?
Like we’ve mentioned before, they help make the Knowled.gg experience a bit more convenient for you. We understand time is everything, so we help you save the time of inputting your details every time you want to log in or make a new purchase.
But the main reason we use cookies is for personalisation. With cookies, we know what interests you so we can show you things that would benefit you over something you have no interest in. Be it tips on supporting your child’s education or updates on products you’ve purchased.
It also helps us improve our website, by understanding how you and other parents use our site, we can see exactly which parts need to be tweaked and improved for your experience.
As mentioned in the introductory paragraph, this policy is subject to change over time, so advise you come back every so often to update yourself on any changes.
That’s a wrap on our Privacy Policy, if you want to read more on our other policies you can from here, just give them a click or tap and we’ll redirect you there.
Terms & Conditions and Safeguarding.
If you’ve got any questions about our policies, reach out us by sending us an email at support@knowled.gg.